Classified ads for Pakistan : Karachi

Officially established on the 20th of April 2000, China Mobile Communication Corporation has growth to hold a registered capital of 51.8 billion RMB Yuan and assets of over 400 billion RMB Yuan. China Mobile ranks as the first in the world in terns of the network scale and the customer base. By the end of 2005, 100% of the Chinese provinces had been covered by network with seamless converge on the backbone lines and indoor coverage in key urban areas. The total number of customers had exceeded 240 million.

In February 2007. China Mobile launched it's international venture in Pakistan as CM Pak Limited, formerly known as Paktel Limited, with its new , innovative and aggressive plans, is opening a state-of-life-art Call Center in Islamabad. This combined with the service of internationally trained staff, cutting edge technology and dynamic organizational lineage will make it the first of it's kind in the country. CM Pak Limited now welcome people who possess the drive and passion to apply for the following positions.

Application are invited to apply for the following positions:

Supervisor Operations Support:
The incumbent will focus towards providing operational support to the Call Canter in terms of Complaint Management and Business Correspondence. Manage a team which entails achieving KPls and monitoring performance also situation and pressure handling.
The ideal candidates should have 3 years of call center operations experience with a Masters Degree preferably MBA.
Email address for CV submission : sos@cyber.net.pk

Supervisor Training & Quality:
The Incumbent will focus towards providing support and training to the Call Center in terms of development of training Modules Training Management and Assessments Also, managing Quality Assurance of Inbound/ Outbound calls /emails / fax / sms. Monitoring of any illegal activity within the department by managing a team which entails achieving KPls and monitoring performance. The ideal candidates should have 3 years of call canter operations experience with a Masters Degree preferably MBA.
E-mail: address for CV submission : stq@cyber.net.pk

Supervisor System & Processes:
The Incumbent will focus towards providing support to the Call Center in terms of development and re-engineering of Systems, Workflows, Processes , SOPs and SLAs/TAT. The ideal candidate should have 3 years of relevant call canter experience with a Masters Degree preferably MBA/MIS.
Email address for CV submission : ssi@cyber.net.pk

Team Lead inbound / Outbound:
The incumbent will manage a team of Cell Center Officers with primary focus on deliverance of highly effective and efficient services over Inbound / Outbound channels . Excellent communication, interpersonal and leadership skills required. Managing routine Call Canter Operations which entail achieving / monitoring daily service target / KPls team management situation & pressure handling , and high customer satisfaction.
The ideal candidates should have 2 years of call center operations experience with a minimum of Bachelors Degree, however Masters Degree is preferred.
Email address for CV submission: tm1@cyber.net.pk

Team Leader Training:
The Incumbent will focus towards training developing training modules and managing training for call center. He / she will also be responsible to asses the training requirement for the call Canter. Managing a team of trainers which entails achieving KPls & monitoring performance. The ideal candidates should have 2 years of call center experience with a minimum of Bachelors Degree, preferably Masters Degree.
Email address for CV submission: tla@cyber.net.pk

For online submission:
Apply as per the respective email address
given under each position.

Deadline for the applications id 21st November 2007.

Confidentiality respected

Contact : tla@cyber.net.pk