Classified ads for Pakistan : Karachi

Officially established on the 20th of April 2000, China Mobile Communication Corporation has growth to hold a registered capital of 51.8 billion RMB Yuan and assets of over 400 billion RMB Yuan. China Mobile ranks as the first in the world in terns of the network scale and the customer base. By the end of 2005, 100% of the Chinese provinces had been covered by network with seamless converge on the backbone lines and indoor coverage in key urban areas. The total number of customers had exceeded 240 million.

In February 2007. China Mobile launched it's international venture in Pakistan as CM Pak Limited, formerly known as Paktel Limited, with its new , innovative and aggressive plans, is opening a state-of-life-art Call Center in Islamabad. This combined with the service of internationally trained staff, cutting edge technology and dynamic organizational lineage will make it the first of it's kind in the country. CM Pak Limited now welcome people who possess the drive and passion to apply for the following positions.

Application are invited to apply for the following positions:

Work Force Management Officer
(Adherence Monitoring & Traffic Control):
The incumbent will focus towards Inbound / outbound contact traffic control, adherence monitoring and efficient scheduling for the Call Center by achieving KPls and maintaining a high accuracy level. The ideal candidates should have 1-2 years of experience with strong analytical skills. A minimum of Bachelors Degree preferably Masters Degree.
Email address for CV submission: wf1@cyber.net.pk

Work Force Management Officer
(Roster Planning , Reporting & Analysis):
The incumbent will focus towards development of roster , shift , scheduling , forecasting , capacity planning , monitoring / analysis and development of call Center Operational reports, by achieving must have 2 years of Call Center experience with a minimum of Bachelors Degree.
Email address for CV submission: wf2@cyber.net.pk

Support Operations Officers
(Budget Management) :
The Incumbent will focus towards maintaining and managing the Call Center budget, cost control and forecasting of activities for the Call Center by achieving KPls and maintaining a high accuracy level. An ideal candidates must have 1-2 years of experience in Finance & Budgeting with minimum of Bachelors Degree in Finance.
Email address for CV submission: so2@cyber.net.pk

Support Operations Officer (Complaint Management):
The Incumbent will focus towards providing operational support to the Call Center by ensuring timely resolution of customer complaints (Primarily Network Related) by achieving KPls and maintaining a high accuracy level.
The candidates should have 1-2 years of experience in call Center Operations. Experience of working Support will be an added advantage. A minimum of Bachelors Degree required.
Email address for CV submission: so3@cyber.net.pk

Support Operations Officer
(Customer Correspondence & Complaints Management):
The incumbent will be responsible for all the Business correspondence which includes letters, faxes, emails, snail mail; also to manage welcome and promotional letters. The individual will be required to make follow up / confirmation calls to customers and to provide clear, complete , correct and concise written responses to customers.
An ideal candidates must have 1-2 years of experience in Correspondence (Excellent Written Communication Skills are mandatory) with a minimum of Bachelors Degree however Masters Degree is preferred.
Email address for CV submission: so1@cyber.net.pk

For online submission:
Apply as per the respective email address
given under each position.

Deadline for the applications id 21st November 2007.

Confidentiality respected

Contact : so1@cyber.net.pk